Career History

COMPREHENSIVE WORK PROFILE

Freelance Consultant, Aug 2013 to date Current: CGL Dubai World Central (DWC) Free Zone, Jan 2015 to date Currently working with CGL, started as company’s new branch in the UAE, parent company being in Saudi Arabia and 11 other countries, engaged in logistics business. TASKS Prepared feasibility reports, mobilization costs, budgets and plans for the company. Set sales targets for sales teams, engaging them, analyzing, receiving and reporting feedbacks. Analysis and reporting on company’s and departments’ performance, strategic direction, finding gaps and solutions in weekly review meetings. Advising General Manager on issues need attention, advising solutions and improving quality and performance. Initiated “In-House Learning Modules – ILM” trainings to impart knowledge and enhance individual’s skills on-job. Advised and trained Sales and Customer Service department on customer attraction and retention, negotiation, innovative marketing, the effects of customer service on sales, etc.   Devised SOPs for administration and accounts, work-flow documents and procedures. Functionalized HR and accounts ERP systems by setting up employees’ database, chart of accounts, updated records and reconciled accounts. Coded all fixed assets according to the standards Formulated formats and forms for administration, HR and accounts use Review, manage and control cash-flow, profit & loss and balance sheet Reporting analysis and reviews of cost vs margin, past spends vs future trends, finding and fixing gaps in SLA | KPIs and scope of work, recommendations to management on procedural changes and controls Value added services to colleagues on formulating department SOPs, quality services, KPIs, strategic analysis and planning, sales and cost methodologies, etc. Keeping highly important and confidential business records Freelance Consultant, Previous:  Getaim Consultancy, Samad medicine distribution, Fazlia School, Aug 2013 to Jan 2015 TASKS The vision of Get Aim Consultancy was to improvise the results within available resources by introducing creative ideas in working style, utilizing resources and increasing efficiency and quality. Devised new pharmaceutical sales methods in Islamabad for free delivery, U-even-odd-storage, customer servicing and dealing, people marketing, etc. Launched new ideas of sales and marketing through students, presentation matters, “v-differ” public messaging, “one day parent at school”, giving back to community, teaching standards, students’ motivation, smart study and learning materials, intellect building through case studies, etc. for Fazlia School. Proposed new cleaning methods to Serena Hotel and Centaurus Hotel that attract customers and enhances speed of cleaning, “blend-ovation” through “musique à la carte”, “service de célébrité”, etc. Proposed new cleaning methods in schools appealing to school kids. Enhancing employees’ motivation and participation, organizational commitment, etc. to achieve “E2-win”.

Services Manager, Johnson Controls (Cisco MEA account) UAE, May 2010–Jul 2013 TASKS Management of soft services, managing all areas from start to end, i.e, scope, schedule, cost and budgets, quality, procurement, project team selection and induction, HSE and trainings, reception and catering management, KPIs, customer happy relations and problem solving Assigned as performance analyst for Johnson Control Shell account in Pakistan to review operations. It involved meetings with Shell Area Director, Shell site visits, performance reviews, health and safety conformance, emergency and maintenance response reviews, analysis of KPI gaps, finding reasons for failures w.r.t scope of work and deliverables, analysis of savings and cost efficiency, etc.  Analysis of historical spend and future demand, identifying local and international suppliers, performance and capability assessment of vendors, Suppliers’ option analysis and negotiations, Implementing supply chain rules (SOX compliance, avoidance of conflict of interest, bribery, gift and gratitude), registration of suppliers on ERP, complete Order to Payment (O2P) process including PO issuance, GRN, quality assurance, reconciliations and PO closure. Focal point for customers through all means (ERP, phone, fax, email, face to face), work prioritization in problem solving and urgency, performance and quality reviews Inventory management under HSE guidelines, identifying minimum and maximum stock level and lead time, managing inventory records. Managing safe operations as per HSE and COSHH Reporting analysis and reviews of cost vs margin, past spends vs future trends, finding and fixing gaps in SLA | KPIs and scope of work, recommendations to management on procedural changes

Operations Manager | Project Administrator, Golden Mile IFA Hotels, First Resort FM Palm Jumeirah, Jul 2008–May 2010 TASKS Management of soft services, i.e, procurement, inventory, transport, housekeeping, administration and finance (promoted from administration and finance control to soft services operations management) Managing all areas, i.e, scope, schedule, cost and budgets, quality, procurement, project team selection and induction, HSE and trainings, customer happy relations and problem solving Management of soft services included similar duties as explained in Johnson Controls employment.

Retail Coordinator, Spar UK Ltd UK, Mar 2007–Mar 2008 TASKS Customer relationship Inventory management Supervision of HSE and housekeeping

Program Coordinator, World Health Organization (United Nations), Dec 2005–Feb 2007 TASKS Project management team member for construction of 100 prefab structure hospitals (BHUs) and 20 prefab structure hospitals (RHCs) in earthquake hit areas. It involved meetings with donors, defining project scope, project timeline, cost and deliverables, procurement and inventory management Emergency operations management of emergency office at PIMS Islamabad, controlled inventories, fleet of 30 vehicles, housekeeping, cooperation to emergency and drugs (pharmaceutical) departments, administrative support for workshop conduction and employees field security and hotel reservations

Managing Consultant | Partner, Mehar Building Development, Mar 2003–Feb 2007 TASKS Shaped the business from scratch, prepared department plans, work-flow charts, controls and procedures. Project management of construction, maintenance and paint projects, i.e, scope, schedule, cost and budgets, quality, procurement, HR, communication and customer happy relations Meetings with customers to negotiate project scope, cost and budgets, time, procurement and terms and conditions involved in the agreement. Understanding customers’ needs, formulation of contract | agreement for services and work plan strategies. Closely interacted with customers to update them project scope, cost, quality and time. Negotiated changes as desired by the customers and accordingly discussed and agreed project scope, cost and time. Meetings with vendors and contractors to negotiate materials, services and equipment prices. Certifying the services agreed with clients are timely delivered achieving best client satisfaction and needs by developing and reviewing performance reports and variations to contract. Meetings with customers to investigate their enquiries and resolving problems, keeping close interactions with them to maintain happy customer relations. Sharing information with management and teams in meetings on project performance and actions to be taken to meet schedule and achieve goals. Ensuring the contractual requirements are met as agreed by working with contractors, advising them on areas where attention is required to manage them efficiently. Ensuring that all teams and departments are well-managed, running efficiently and maintaining all required records up to date. Deliberately analyze, monitor and improve individuals’ talent, develop teams to maintain performance standards and greater cooperation. Working with finance and marketing teams to analyze and review financial statements and advising on future plans and strategies for business growth. Introduced and adopted 7P marketing strategies to penetrate and promote business. During 2004-06, the property and construction business in Pakistan went into sudden crises due to earthquake and prices hike. The management took initiative, studied market and businesses, developed strategy and feasibility. Mehar building development’s success had given the management confidence and energy to start new business line “JOJO confectionery distribution” without disturbing the construction business. Initially, it started with measured sale and distribution. In 2009, the company was distributing JOJO confectionery in 7 cities.

Consultant, Asad Fouad Chartered Accountants, Aug 2001–Nov 2002 TASKS Prepared various business plans, reports and feasibility studies. Consultancy on process re-engineering, work-flows modeling, asset coding, book keeping, etc.

Freelance work with National Education Foundation, The Daily Mail, Classic Plus 2000 and tutored students up to grade 12, between 1998 - 2007. Retrieved burnt records of National Education Foundation Set up accounting and finance department in The daily Mail and Classic Plus 2000 During Rastgar Engineering ensured performance and economic utilization of assets and manpower, finding and fixing gaps, quality assurance and rejections reasoning, auditing records and procedures, recommendations on savings, profit generation, business growth and procedural improvements. Generating complete audit reports of foundry, CNC machines, packaging and production departments, HR and stores, procurement and accounts to review, analyze, report and benchmark the overall operations of the company, departments and employees, finding reasons to problems, analysis of scope vs deliverables and recommendations to improve deliverables of the departments. Focused on safe storage of highly volatile and combustible chemicals and gas cylinders on HSE and company’s standards, review of working procedures within high risk areas like furnace, foundry, molding and sand bursting stations, CNC machines, paint stations and stores.